THE ANNA HAYDEN BLOG

Acquisition

Starbucks, arguably more than any other company, implements a culture of diversity that is so strong and a huge part of the brand. Per TMI.org, Starbucks employees generate 53% gender diversity and 23.5% for representing people of color (https://www.tmi.org/blogs/inside-starbucks-a-case-study-on-talent-management). Starbucks steps to have such a strong focus on diversity and inclusion is a unique characteristic that sets it apart from similar jobs. These values push for a kind and welcoming workplace that has a strong impact on employee acquisition.

Development

Starbucks follows their own unique blueprint when it comes to developing employees. This is called the 70/20/10 model of learning, where 70% of learning comes from on the job experience, 20% comes through mentorship feedback and 10% comes from formal training (https://www.tmi.org/blogs/inside-starbucks-a-case-study-on-talent-management). This active, hands-on approach has had many positive outcomes and is often more enjoyable for employees as opposed to traditional training programs.

Retention

There are several reasons Starbucks has an improved employee turnover rate compared to similar or fast food jobs. Per 2022 article, Starbucks turnover rate equated around 65%, in stark contract to an industry rate around 150% (https://www.tapcheck.com/blog/how-these-two-companies-solved-high-employee-turnover). One of the core pillars in Starbucks culture is respecting workers, which outlines an emphasis on providing for employee needs whether through providing fair pay, health care, education help and ensuring kind and respectful interactions. Starbucks employees on average make well above their states minimum wage and offer multiple opportunities and straight forward plans for advancement within the company.